Frequently Asked Questions

When generating a report using my MS Word template, Word goes straight to Save before running any key text strings and the software then crashes

This issue has been found to be due to incompatible Microsoft Word 'add-ins' that are installed by various applications, often without your knowledge, that enhance the application's integration with MS Word.

Open MS Word and open a blank document. Go to File > Options and select Add-Ins.

One example shown below is of a known Add-In that causes this issue.  Removing it should cure the issue.   

Highlight the Add-In and select [Delete] on your keyboard.

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