Frequently Asked Questions

Attempt to connect to license manager fails - error "Unable to Obtain License from AppliCad Web Server..."

This is an obscure issue caused by elevated levels of security on corporate firewalls. By default, they stop external web sites talking back to computers on their network, for obvious reasons. 

This is the error message dialog box:

The Fix

To access our license server, all of the below URLs must be added to the whitelist of allowed sites on the firewall:

 

us.applicad.com
www.applicad.com
applicad.com
crm.applicad.com
ocsp.digicert.com

 

Faulty Company ID

Another problem observed lately, that presented the same message was the failure of a particular License or Company ID.  Generated a new Company ID and it worked.  So if all else fails, generate a new Company ID and use that.

END

 

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