Frequently Asked Questions

Top 10 FAQs

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1:   How do I get Roof Wizard version 9.0 and how do I install Roof Wizard version 9.0.

2:   Rockey4 USB key/dongle is plugged in but I am getting a message asking me to register Roof Wizard.

3:   I get the error message - "The graphics filter was unable to convert this file. C:AppliCadRoof WizardUser....EPS" when trying to print a report using my standard MS Word template. It also crashes Roof Wizard.

4:   AppliCad can't start - api-ms-crt-runtime error is reported.

5:   How do I control content in my Word report template?

6:   How do I transfer the software to a new computer?

7:   How do I set up new battens to appear under Cover > Select Tile?

8:   How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.

9:   When I try to open up the software I get the messages 'Cannot create unique file name' followed by 'Cannot create temporary layer name table'.

10:   The software isn't letting me register. It keeps saying "Unable to Access Registry to Set Licensing." or "Unable to Create Registry Key..." Runs in Software Lock mode only.


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