Frequently Asked Questions

Top 10 FAQs

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1:   How do I set and/or check the location or file path of the ...User folder on my network? My data files seem to have disappeared. Check file path settings.

2:   How do I set up new battens to appear under Cover > Select Tile?

3:   I get the error message - "The graphics filter was unable to convert this file. C:AppliCadRoof WizardUser....EPS" when trying to print a report using my standard MS Word template. It also crashes Roof Wizard. Runtime error.

4:   How do I get Roof Wizard version 10.0 and how do I install Roof Wizard version 10.0.

5:   AppliCad can't start - api-ms-crt-runtime error is reported.

6:   When I open my software it reports that the Subscription Period has Expired and reverts to a Read Only mode.

7:   When I try to open up the software I get the messages 'Cannot create unique file name' followed by 'Cannot create temporary layer name table'.

8:   I installed a new version of Roof Wizard software and now my dialog boxes all appear 'squashed up'.

9:   The software isn't letting me register. It keeps saying "Unable to Access Registry to Set Licensing." or "Unable to Create Registry Key..." Runs in Software Lock mode only.

10:   Rockey4 USB key/dongle is plugged in but I am getting a message asking me to register Roof Wizard.

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