Frequently Asked Questions

Top 10 FAQs

Hide Top Ten list

1:   The software isn't letting me register. It keeps saying "Unable to Access Registry to Set Licensing." or "Unable to Create Registry Key..." Runs in Software Lock mode only.

2:   Rockey4 USB key/dongle is plugged in but I am getting a message asking me to register Roof Wizard.

3:   AppliCad can't start - api-ms-crt-runtime error is reported.

4:   How do I transfer the software to a new computer?

5:   Can I import other CAD files into Roof Wizard software?

6:   What does the following error mean? "Unable to save current state of software to disk"

7:   I do not have a Learning Guide for Roof Wizard

8:   I get the error message - "The graphics filter was unable to convert this file. C:AppliCadRoof WizardUser....EPS" when trying to print a report using my standard MS Word template. It also crashes Roof Wizard. Runtime error.

9:   How do I get Roof Wizard version 10.0 and how do I install Roof Wizard version 10.0.

10:   How do I test that my software is connecting with the web server for checking license ID's etc. "Running on Local license" error.

Search our knowledge base

Please enter something to search for above

Records Per Page :