The Customer Service Centre is our clients’ link to the extraordinary wealth of knowledge and experience AppliCad has collated from operators all over the world. Feel free to browse, and download any information that is a help to you. The AppliCad development team puts a huge amount of energy into each and every product in an attempt to bring you the most innovative solutions for your business. The team at the Customer Service Centre are there to help you get most advantage from your investment in AppliCad’s products.
Our web site is designed to inform you about our company and the benefits of using our software. Please feel free to provide any feedback that you think will help AppliCad deliver a better service to you: firstname.lastname@example.org
AppliCad is now represented in all major markets. In doing so we have service and support covered almost 24 hours a day. We also have toll free phone services from other locations where we have a concentration of users. This phone service rings right at the desk of the support team.
AppliCad’s Roof Wizard software is a Windows application. Essentially, it will run on any computer that is running Windows – if Windows runs, our software will run. It does like to have chunks of RAM so if anything the more RAM you can get the better. We also suggest that you run a twin screen setup (perhaps 2 x 21″ or 24″ high quality LED IPS monitors), so that you can have the client’s PDF on one screen and the Roof Wizard on the other. This has been shown to significatnly increase your productivity and accuracy in estimating and take-offs.
USB Security Key – ‘Flexible License Key’ Option
Most installations of our software run with a software key to unlock the license and do not have a USB key. Some of our customers have opted for the Portable License Key option that employs a USB key or ‘dongle’.
If you have a ‘dongle’, occasionally it might be necessary to update your USB key driver (we have seen this need arise as a consequense of a Microsoft Windows update). If the green light on the device is steady, then the device is working fine. If it is flashing, then it cannot connect to Windows. If Windows can’t see it, then our software can’t see it. Reboot your PC, unplug the key and plug it back in. If it is still flashing, consider updating the USB key driver – go here; select the [Downloads] tab to see the options for updated drivers and download the most appropriate one. Select the correct version for your version of Windows. Follow the install instructions carefully, especially note to unplug the key while updating the driver. If you still have problems, contact our support team.
We have AppliCad Roof Wizard running very effectively on Mac’s all over the world. However, we do not run Roof Wizard in Mac OS native mode because there are now so many very good options for running Windows applications on a Mac.
If you wish to run Roof Wizard on Mac OS then we can confirm that the tested options are using proprietary add-ons to Mac OS such as Parallels, Fusion and a very good new option, Crossover. Crossover seems to be the best option because it will allow you to run any Windows software, including our Roof Wizard, without buying a Windows license. https://www.codeweavers.com/products/crossover-mac/features
We also suggest a three button mouse (two buttons and a scroll wheel) so that you can take full advantage of all the cool functions in Roof Wizard.
Go to our Contact Us page for details.