We are here to help

We are here to help

At AppliCad we are doing our best to continue to work in this new ‘normal’ environment – we are doing a mix of working from home and reduced numbers at the office. So, in most respects work continues at the same pace and with the same care, we’re just doing it differently.  

Working online is in our nature

We are in the most fortunate position of having moved most of our customer interaction tools online several years ago. Our Customer Relationship Management (CRM) tools are online (some describe this as ‘in the cloud’ but in my opinion ‘the cloud’ is just a network managed by others) and our software licenses are managed with a web server checking license status in the CRM. We re-wrote the entire 1200 page manual in a different format (called HTML) that allowed the manual to be accessed via a web browser by anyone from anywhere with an internet connection – you can even review the manual on your mobile phone! The online shop helps our customers to access software without any delay and pay invoices without having to send cheques. We have been using web meetings to provide support to our customers all over the world and sometimes that means we’re at our computer at some very odd times, but that is what we do. Indeed what we have been doing for years and years – made necessary to support our customers in over 140 countries.   

With all this technology at our disposal, and most of it works most of the time, we’re here to help.  

We are just one email or call away

All of this means that, regardless of your situation, AppliCad is still here and fully functioning – at your disposal for any help and advice regarding your business, software implementation, training, reporting etc. You might just need someone to chat to – give us a call.  We can share what we have learned as we support everyone through these difficult days, and even if we were to all go back to work tomorrow and the pub and my favourite restaurant were to open, it will be many, many months before we see anything remotely resembling the old ‘normal’, if ever.

The situation we’re all facing is requiring us to learn new skills (at a time when learning anything new is just plain hard work). I am not sure about you, but I can say that I am finding it hard to concentrate and I am reliably informed that this is quite normal as we try to absorb the details of what is going on around us without the usual support of our sailing, drinking, shooting, golfing, tennis, running or tiddlywinks buddies. I have grave concerns for many of our friends in different countries and seeing how the situation is being managed, indeed in some cases so badly mis-managed.

Helpdesk worker

We don’t have all the answers but we have access to lots of things that can help. If you have a question, drop me a line.

Good luck, stay safe and well.

Ray Smith
Managing Director

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